SHIPPING AND HANDLING
All orders are subject to applicable shipping, freight, and processing charges. Shipping charges for ground service on all stocking orders are determined by using a flat rate table that is based on the combined weight of all items on the order on stock status. There are additional charges for shipments on back order items. Shipping charges for premium shipping services will be subject to the carrier's published rates. In some cases, shipping charges may be more than carrier’s quoted actual cost to process and ship. We may charge if they exceed. Carriers may impose surcharges, which vary by carrier and may change at the carrier's discretion. The Tool Company, Inc. will pass the surcharge on to the purchaser.
The Tool Company, Inc. shall exert its best efforts to ensure that the product to be shipped and delivered in accordance with the payment terms and provisions of the terms and conditions. However, all delivery dates stated are approximate dates only, and are estimated in good faith to the best of The Tool Company, Inc.‘s ability to commensurate with foreseeable scheduling.
Deliveries are made Monday through Friday, daytime hours only. The Tool Company, Inc. uses various carriers for different items and/or regions. Items that are drop shipped directly from suppliers may take longer. Items ordered together may not always arrive in the same package or on the same day. Orders placed on Friday, weekend, or holiday will be shipped on the next business day. Please check with us for more information at time of order.
DAMAGED OR LOST SHIPMENTS
UPS, Fed-Ex, other any carriers & truck shipments: Check your order immediately upon arrival. All damages must be noted on delivery receipt. We must be contacted immediately for any shortages and damages at 562-623-9089 or e-mailed to firstname.lastname@example.org no later than next business day. Any claims for shortages or claims that the product delivered is other than that what was ordered or claims for damages prior to delivery to purchaser or purchaser's agent must be made in writing to The Tool Company, Inc. on next business day after the arrival of the product at purchaser's pointed ship to address and/or place of business. All damaged product must be kept for inspection. At that time you must file a claim with the carrier.
RISK OF LOSS
Upon delivery by The Tool Company, Inc. to a carrier for shipment of the product to purchaser, risk of loss shall pass to purchaser. Thereafter, the carrier shall be deemed to be acting for and on behalf of purchaser and the terms of payment for the product shall not be affected by damage to or destruction of the product sold.